Rules

Purchase and Sale Rules

1. General provisions

These Purchase and Sale Rules (hereinafter referred to as the “Rules”) are a legally binding document that establishes the mutual rights, obligations and responsibilities of the Buyer and the Seller when purchasing goods in the e-shop (hereinafter referred to as the “e-shop”). All buyers making a purchase acknowledge that they are familiar with and agree to these rules.

2. Conclusion of a purchase and sale agreement

The agreement between the Buyer and the Seller is considered concluded from the moment when the buyer in the e-shop, having formed a shopping cart, indicating the delivery address, selected the payment method and read the rules of the store, clicks the “Order” button. Every contract concluded between the buyer and the seller is stored in the e-shop.

3. Buyer’s rights

The buyer has the right to purchase goods in the e-shop in accordance with the procedure established by these rules. The buyer has the right to withdraw from the goods and the purchase and sale agreement with the e-shop within 7 days, except in cases when the agreement is concluded for the supply of: audio, video works, software, press or similar.

4. Obligations of the buyer

The buyer must accept the ordered goods and pay for the agreed amount. If the data provided in the buyer’s registration form changes, the buyer must update them immediately. If the buyer, during the delivery of the goods, refuses to accept the goods without good reasons, the buyer must cover the cost of delivery of the goods and pay a fine of 15 euros for administrative costs. By using the e-shop, the buyer agrees to these purchase and sale rules and must comply with them. Upon termination of the purchase agreement after delivery of the goods within 7 (seven) days, the Buyer undertakes to return all delivery costs (in the entire territory of the Republic of Lithuania except Neringa), as well as bank charges, which are deducted during transaction transfers. The amount of bank fees is stipulated in the agreement between the Seller and the banking service provider (www.mokejimai.lt), and it is 4-6% of the purchase amount.

Upon termination of the contract of sale, the Buyer must notify the Seller of the termination of the contract not only electronically, but also by telephone in order to ensure the terms provided by law.

IMPORTANT: Before returning quality goods, please check if the product is not included in the list of non-returnable goods.
Link: http://www3.lrs.lt/pls/inter3/dokpaieska.showdoc_l?p_id=141450

5. Seller’s Rights

If the Buyer tries to impair the operation or stable operation of the e-shop, the Seller may, without prior notice, restrict, suspend the Buyer’s access to the e-shop or cancel the Buyer’s registration. The Seller may, in the event of significant circumstances, temporarily or permanently terminate the operation of the e-shop without prior notice to the Buyer. Seller may unilaterally change the terms of these rules. The goods displayed in the store may change in appearance (color, inscriptions, etc.) but the model and data must be as specified. The Seller may refuse to accept the order, sell the goods to the Buyer if the latter is identified as an unreliable customer.

6. Obligations of the seller

To create all conditions for the Buyer to properly use the services provided by the e-shop. Deliver the goods ordered by the Buyer to the specified address and within the agreed delivery period. In case of significant circumstances, the Seller, unable to deliver the ordered goods to the Buyer, undertakes to offer a similar product. If the Buyer refuses to accept the analogue of the goods, return the money paid within 72 hours (working days) if the Buyer has made a prepayment. Upon termination of the contract within 7 days, the Seller undertakes to return the money for the returned orderly goods by the second Tuesday of the following month (if it is a business day).

7. Delivery of goods

The goods are delivered by the Seller or the Courier Service. During the delivery of the goods, the Buyer must check the condition of the shipment together with the authorized representative of the Store or the courier service. After the Buyer has signed the Invoice, the shipment is considered to have been delivered. If you notice a violation of the shipment, you must not accept the shipment and note this on the consignment note. When you accept the goods and sign the consignment note without comments, the shipment is considered to have been delivered in order. Goods in stock are delivered within 1-7 working days. Ordered goods are delivered within 10 working days (if the goods are not in stock within 21 working days). To get the product delivered faster, contact the administration for rates.

8. Return of items

Return of items is based on 2001. June 29 By the Order of the Minister of Economy of the Republic of Lithuania No. 217 “On the Approval of the Rules for the Return and Exchange of Items”. The returned item must be fully assembled, in the original packaging. The Buyer is responsible for the complete assembly and packaging of the item. If the item is not fully assembled and properly packaged, the Seller or the Seller’s representative will not accept the item for return. The item must be returned in the packaging in which it was delivered. The packaging must be undamaged, clean, properly prepared and packaged. If the product has restrictions on the use of the resource (for example, the number of digital camera matrix photographs), when returning quality goods in accordance with the law, the resource utilization limit may not exceed 1% (one percent). If this limit is exceeded, there is a reasoned reason for the Buyer to refuse to accept the returned goods, or a refund is possible by mutual agreement on the amount to be returned to the Buyer. If the Buyer decides to terminate the contract and notifies the Seller thereof, the Buyer may not use the goods from the date of dispatch of the notice. The date and time of sending the notice shall be determined according to the time of sending the notice to the Buyer.  If it is established that the goods have been used after the notice has been sent, the Seller may refuse to satisfy the request to terminate the contract. The Goods shall be returned by the Buyer by his own transport to the address specified by the Seller. If the buyer is not able to deliver the returned goods to the seller (eg from another city), the Seller has the right to send a competent representative to accept the goods and assess their condition. In this case, the Buyer pays all costs associated with sending the representative. When the sold defective product is returned, the Seller undertakes to accept the defective product and replace it with an analogous product. In case the Seller does not have a similar product, the money paid by the Buyer is refunded. Shipping costs are non-refundable.

9. Liability

The buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the consequences. The buyer is responsible for the actions taken using the e-shop. The buyer is responsible for transferring the registration data to third parties. If third parties use the Buyer’s registration data, the Buyer is responsible for the actions performed by the third party. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites via the links in the Seller’s e-shop. In the event of damage, the guilty party shall compensate the other party for the damage suffered.

10. Sending Information

The Seller shall send all notices to the e-mail address provided in the Buyer’s registration form. The Buyer shall send all notices and questions to the address or e-mail address specified in the “Contacts” section of the Seller’s e-shop.

11. Final provisions

The law of the Republic of Lithuania applies to these rules. All disputes arising out of the application of these rules shall be settled by negotiation. If no agreement is reached, disagreements are resolved in accordance with the laws of the Republic of Lithuania.

All disputes arising out of the application of these rules shall be settled by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania. The Buyer-Consumer must first submit a request and (or) complaint regarding the Seller’s activities and services to the Seller in writing and indicate its requirements. Please send such letters to info@vonivi.com If you do not agree with the Seller’s response, the customer may contact the State Consumer Rights Protection Service, website www.vvtat.lt, or fill in the application form on the Electronic Consumer Dispute Resolution Platform at https://ec.europa.eu/odr/. Legal disputes are heard in accordance with the procedure established by legal acts.

 

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